Packaging must ensure complete cargo safety and protect those handling it: it should be strong, intact, free of sharp protrusions, suitable for the contents, and able to withstand handling stresses. Each shipping unit should include: shipper, consignee, product name, article/model, quantity, manufacturer, country of origin, trademark, and key handling marks: "Fragile", "This Way Up", "Do Not Roll", "Keep Dry", etc. For more details on packaging requirements, see the "Information" section.

Dangerous goods include, for example, paints and coatings, chemicals, solvents, aerosols, batteries, gas cylinders, fireworks, and more. This is determined by the Material Safety Data Sheet (MSDS) and the manufacturer's labeling.
Many dangerous goods can be transported, but only with proper classification, packaging, labeling, and a complete set of documents. In each case, we verify the feasibility and conditions of transport before proceeding.

For a preliminary estimate, we need:

1 - Nature of the cargo (name, brief description, HS code);
2 - Number of pieces;
3 - Weight and dimensions of each piece;
4 - Point of origin and point of destination;
5 - Desired timeline and any special requirements (temperature, urgency, etc.).
The more accurate the information, the more precise the estimate and route selection.

Dimensional (chargeable) weight takes into account how much space the cargo occupies. To calculate:

1 - Measure the length, width, and height of each shipping piece in centimeters.
2 - Multiply: L × W × H.
3 - Divide the result by a divisor (typically 6000 for air freight).
The result is the dimensional weight in kilograms. For rating, actual weight and dimensional weight are compared, and the higher value is used. For detailed calculation methods, see the "Information" section.

Limits depend on the mode of transport, route, and specific carrier. For air — these are the weight and size limits of the aircraft cargo hold; for road and rail — the permissible weight and dimensions for the selected vehicle type and route.
If you have heavy or oversized cargo, provide the actual dimensions and weight in your request — we will check technical restrictions and propose a suitable transport solution.

Lead times depend on the route, mode of transport, cargo type, and availability of direct flights or connections. Air freight typically takes from a few days to 1–2 weeks; sea and multimodal routes take longer but are more cost-effective.
When providing a quote, we always indicate estimated transit times for each option and advise on potential factors that may affect them.

If delays occur (weather, terminal operations, customs, etc.), we notify the client, investigate the cause, and propose solutions: rerouting, document amendments, re-delivery, etc.
If the cargo is not claimed by the consignee, we agree on next steps with you: another delivery attempt, return, warehouse storage, or other options.

After your request is processed, you will receive the contact of your dedicated manager. The manager will keep you informed of key transport stages and provide status updates upon request.
In some cases, tracking is available via carrier systems using the shipment number. Tracking availability depends on the route and mode of transport — we will inform you of available options when confirming the order.